We aim to take the very best care we can to make sure our products are safe for you to enjoy. Any time we introduce a new product or ingredient, or make adjustments to existing products, we perform a risk assessment to investigate and highlight any cross-contamination risks, and put processes and rules in place to mitigate them as much as we can.
If you suffer from any food allergies, please read the sections below to understand how we manage allergens.
Please note: all of our products are produced in the same kitchen, and while we do our very best to minimise cross-contamination, we advise that traces of allergens used in any of our cookies may be present.
All food businesses in the UK must comply with legislation regarding the 14 recognised allergens, these are:
- Cereals containing gluten (such as barley and oats)
- Tree nuts (such as almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts).
- Soybeans (soya)
- Sulphur dioxide and sulphites
- Crustaceans (such as prawns, crabs and lobsters)
- Molluscs (such as mussels and oysters)
To make sure we are doing everything we can to minimise the risk to you, all our staff undergo a minimum of Level 2 Food Safety training and we have internal training covering which allergens we use and our processes on how to handle them.
In 2023 we introduced a range of gluten free cookies, each uses our own special blend of gluten free flours that we have developed through many taste tests.
We thoroughly clean machinery, utensils and work surfaces before and after producing our gluten free range to minimise cross-contamination, but must advise that these products may contain traces of gluten.
Unless specifically marked as not containing gluten, all other cookies contain a variety of Wheat Flour.
Several of our products contain nuts in one form or another, ingredients may vary, but commonly include Hazelnut, Almond and Peanuts (specific ingredient information is available on individual product pages on the website).
We do our very best to minimise cross-contamination between products that contain nuts and those that don't, steps we take include:
- Storing nut products in containers only used for nut products
- Using specific utensils for products containing nuts
- Not baking products containing nuts at the same time as products not containing nuts, although ovens are not dedicated during the day
- Positioning nut products below and/or totally away from non-nut products when cooling
- Cleaning all machinery before and after any nut products are used
However, due to the nature of the kitchen we work in, we do not have a full set of dedicated equipment for the preparation and packaging of nut products.
As a result of this we advise that all of our products may contain traces of nuts (and/or other allergens). If you suffer from a nut allergy, we strongly encourage you to fully read our ingredients listings and labelling carefully before making your choice.
Milk and Eggs
We introduced a vegan collection of cookies in 2022 which are egg and dairy free.
We thoroughly clean machinery, utensils and work surfaces before and after producing our vegan range to minimise cross-contamination, but advise that these products may contain traces of eggs and dairy.
Fish, Crustaceans, Molluscs, Mustard and Celery
We do not produce any cookies containing these allergens, and it's pretty unlikely we'll ever reconsider this.
Nobody wants a fish, mustard, or celery cookie. Nobody.
Every single one of our cookies is individually labelled with a full list of ingredients, both on the website before purchase, and on the packaging before they are despatched. Each ingredients list highlights the allergens used in bold so it is clear to see.
The end of each ingredients list also contains a statement to highlight cross-contamination risks where appropriate. Two examples of this are:
- May contain traces of nuts
- May contain traces of milk, egg and nuts (for vegan cookies)
- May contain traces of gluten, milk, egg and nuts (for gluten-free cookies)
Need any help?
We hope that you can see we take our responsibility seriously when it comes to handling allergens, and that we want to provide the safest and best products we can to all our customers.
If you have any further questions regarding the use of allergens in our products, please contact us and we'll be happy to help in any way we can.