What are my options for delivery?
We currently offer two options for delivery:
- Royal Mail 1st Class Signed For: Cookies are despatched via Royal Mail 1st Class Signed For and should reach you 1-3 days after despatch.
- Royal Mail Special Delivery. Upgrade during checkout to Special Delivery and your cookies will be despatched via Royal Mail Special Delivery Guaranteed by 1pm. We recommend choosing this option if you need your cookies to arrive by a specific day, as we cannot guarantee the delivery time of First Class.
Please note: Both options require a signature on delivery. If you are not present the Royal Mail will leave a card through your letterbox and your order will need to be collected from your nearest delivery office. As cookies are perishable items you should try to collect them as soon as possible! We cannot take responsibility for orders that are not collected from a sorting office within the Best Before period.
Are your cookies really as delicious as they look?
Yes they really are. After extensive testing from our exclusive team of cookie tasters, we are confident you won't be disappointed.
Every cookie has its own personality so sizes, shapes and appearance may vary. One thing that doesn't vary is how moreish they are.
After baking, our cookies are wrapped in pairs before we ship them out to you. For maximum freshness we recommend that you keep cookies wrapped until you're ready to devour them!
Cookies should stay fresh in their wrapping for up to a week, but let's be honest, you won't want to have them sat there looking at you for that long.
Our packaging and the environment
We’re very conscious of the environment so we’ve made sure that all of our packaging is recyclable or compostable.
Our cookies are wrapped in a new material called NatureFlex, a fully compostable biodegradable film made from sustainably sourced wood pulp. We then seal the bags using heat so no glue is needed.
The rest of our cardboard and paper packaging can be recycled in your home recycling bin, including the postal bag the cookies were delivered in.
Please dispose of our packaging responsibly.
Can I freeze my cookies?
Yes you can! Your cookies will last in the freezer for up to 3 months.
Freezing may affect the texture slightly but we can assure you they will still be just as delicious once defrosted.
Pro-tip: Warm the cookies for a few seconds in the microwave and grab some ice cream from the freezer for extra indulgence.
Can I contact The Cookie Mill?
Of course! We love to hear from all our cookie monsters! You can email us at firstname.lastname@example.org, or if you like you can write to us at PO BOX 319, Lymington, SO41 6WN.