What are my options for delivery?

From January-November delivery via Royal Mail 24 is included in the cost of the box so you don't pay anything extra when you get to the checkout! 

BUT - We do offer an upgrade option to despatch via Royal Mail Special Delivery, for people who'd like to guarantee delivery on or before a certain date. Just leave us a note in the checkout to let us know if you'd like your cookies for a specific day.

Throughout the month of December we send every order out via Royal Mail Special Delivery to guarantee your cookies arrive with you safely during the busy holiday period. 

When will my order be despatched?

Our baking days are Monday - Friday, and we aim to despatch orders placed before 12pm on the same day, however on busy days your order may take a little longer. We aim for all deliveries to arrive within 3-5 business days unless specified otherwise. 
Orders placed after 12pm on a Friday will be despatched the following Monday.

Can I send a note with my order?

Yes you can! On each product page you can find a box for any gift messages or instructions for your order.

If you forget to include your note you can contact us and we'll happily include it for you.

Are your cookies really as delicious as they look?

Yes they really are. After extensive testing from our exclusive team of cookie tasters, we are confident you won't be disappointed.

Can you provide details on allergens used?

Absolutely. All of our products are labelled with the full ingredients used, both on the website and when packaged, with all allergens highlighted in bold text.

We advise all customers with allergies to read our allergen policy to get further details on how we handle allergens in our kitchen, and please contact us if you have any further concerns or queries. 

Sizing details

Every cookie has its own personality so sizes, shapes and appearance may vary. One thing that doesn't vary is how moreish they are.

Care instructions

After baking, our cookies are wrapped individually before we ship them out to you. For maximum freshness we recommend that you keep cookies wrapped until you're ready to devour them! To get the most out of the shelf life of your cookies, we recommend keeping them in the fridge once you get them.

Cookies should stay fresh in their wrapping for up to 12-14 days, but let's be honest, you won't want to have them sat there looking at you for that long.

Our packaging and the environment

We’re very conscious of the environment so we’ve made sure that all of our packaging is recyclable or compostable.

Our cookies are wrapped in a new material called NatureFlex, a fully compostable biodegradable film made from sustainably sourced wood pulp. We then seal the bags using heat so no glue is needed.

The rest of our cardboard and paper packaging can be recycled in your home recycling bin, including the postal bag the cookies were delivered in.

Please dispose of our packaging responsibly.

Can I freeze my cookies?

Yes you can! Your cookies will last in the freezer for up to 6 months. 

Freezing may affect the texture slightly but we can assure you they will still be just as delicious once defrosted. 

Pro-tip: Warm the cookies for a few seconds in the microwave and grab some ice cream from the freezer for extra indulgence.

Can I contact The Cookie Mill?

Of course! We love to hear from all our cookie monsters! You can email us at info@thecookiemill.co.uk, or if you like you can write to us at PO BOX 319, Lymington, SO41 6WN.